All discrepancies and claims must be reported to Sara's Signs within 10 days of receipt of goods. Freight damages should be filed with the carrier. Returns are not accepted without prior approval, and may be subject to a 15% restocking fee plus freight. Because most Sara's Signs merchandise is hand crafted, there will be some variations in color, texture and finish, as well as slight irregularities. These are not considered flaws or defects.

When ordering a "custom" color combination for a sign, these items are not eligible for return.